We ship to anywhere in the UK using Royal Mail’s second class service which can take up to 4 business days to arrive. We aim to dispatch all orders by the next working day from purchase, hence our free shipping can take up to 4 business days to arrive.
Royal Mail can occasionally experience delays so please allow 6 working days for your order to arrive. If you have not received your order within this time please email firstname.lastname@example.org.
If you do not love your theme box: orders received by us can be cancelled for no additional charge at any point before they have been dispatched. If you cancel your order before it has been dispatched, we will provide a full refund.
For orders which have already been dispatched, if you would like to arrange a return, please contact us at email@example.com. We happily accept returns for all orders as long as they contain all the original contents.
Unfortunately, we are unable to pay for return shipping, but we will immediately process a full refund (minus £3 shipping fees) for any complete boxes returned to us within 30 days from when the box was dispatched.
Due to the perishable nature of the snacks and drinks, we are unable to accept returns more than 30 days after the original dispatch date.